Refund policy
A clean refund window so you can try without worry.
The short version
- Courses: 14-day refund. No questions asked if less than 50% complete. Once the course has been downloaded as a PDF, it is considered used and is not eligible for a refund. The refund guarantee covers up to 3 courses per account; beyond that, refunds are no longer issued.
- Credit top-ups: the cash portion is refundable within 14 days. Bonus credits are forfeit if the deposit is refunded.
- Self-discovery screening & report: free โ nothing to refund.
How to request
Open Credits & billing and use the refund link next to the transaction, or email support@walkself.com. We process within 3 business days.