Conducting Effective 1-on-1s with Underperforming Team Members

Managing team members who struggle to meet their goals is one of the most delicate challenges a leader faces. Simply pressuring staff creates burnout and resistance, while passive encouragement rarely solves underlying performance issues. This text-based course teaches you how to structure empathetic, high-impact 1-on-1 meetings that transform challenging conversations into practical solutions. You will gain clear frameworks to identify root causes, set measurable expectations, and foster accountability while maintaining team trust. What you will learn: Learn foundational concepts of performance management and supportive communication; Prepare for difficult 1-on-1 meetings using structured feedback frameworks; Identify the root causes of underperformance through effective questioning techniques; Design collaborative performance improvement plans with realistic goals; Maintain psychological safety while setting clear standards of accountability; Adapt feedback approaches for modern hybrid and remote work environments. You will begin by exploring core terminology and fundamental leadership principles before working through practical conversation scenarios and written self-assessment exercises. Designed for new managers, team leads, and supervisors seeking a practical, step-by-step framework—no advanced management experience required. Start reading today to lead meaningful performance discussions that help your team succeed.