Extending 365 Copilot with Copilot Studio

Organizations are rapidly adopting AI assistants, but off-the-shelf tools often lack the specific business context your team needs to work efficiently. By customizing your AI workspace, you can bridge the gap between general AI capabilities and your proprietary organizational data. This text-only course guides you through the foundational concepts of extending 365 Copilot using Copilot Studio. You will learn how to design, build, and deploy custom declarative agents that connect to your unique knowledge bases and execute automated workflows safely. What you'll learn: - Understand the core architecture of declarative agents and how they interact with 365 Copilot. - Configure secure knowledge sources using retrieval-augmented generation principles to ground your agent's responses. - Build custom conversational topics and actions to automate repetitive business tasks. - Apply basic prompt engineering techniques to guide agent behavior and tone. - Integrate external tools and APIs safely to expand your agent's operational capabilities. - Publish and manage your custom agents securely within your organizational environment. Starting with fundamental definitions of conversational AI, this course moves step-by-step through configuring knowledge, designing conversational flows, and deploying your finished agent. It is designed for beginners, IT professionals, and business analysts looking to customize their AI tools, with no prior coding or software development experience required. Start reading today to unlock the full potential of tailored AI assistance in your daily workflow.