Detecting Telemetry Exceptions with Dynamics 365 and Azure IoT

Modern maintenance relies on catching hardware failures before they happen. By connecting physical devices to cloud telemetry, you can transform reactive repairs into proactive, automated service workflows. This course guides you through the foundational concepts of Connected Field Service using Dynamics 365 and Azure IoT. You will understand how to set up, monitor, and customize telemetry flows to catch exceptions, trigger automated alerts, and store data for deep analysis. Through clear written explanations and step-by-step configuration walkthroughs, you will gain the skills needed to connect physical assets to digital workflows. What you'll learn: - Understand foundational IoT concepts, including device telemetry, alerts, and connected service architectures. - Configure Azure IoT Hub to ingest and monitor real-time device telemetry. - Identify and isolate anomaly patterns using proactive exception rules. - Customize telemetry paths to handle diverse device messages and payloads. - Design secure data storage solutions for long-term historical analysis. - Apply modern observability patterns to troubleshoot connected assets. Starting with core terminology and system architecture, you will progress through configuring rule engines, customizing data models, and setting up storage pipelines. The lessons are structured sequentially to build your confidence in managing connected devices. This course is designed for beginners, system customizers, and field service professionals who want to understand connected device management. No prior IoT or cloud development experience is required. Start reading today to build smarter, proactive maintenance systems.