Configuring Prebuilt AI Agents in Dynamics 365 and Copilot

Businesses are rapidly adopting AI agents to streamline operations, but the real power lies in knowing how to connect and configure these tools for your specific business needs. This text-based course guides you through the process of setting up, extending, and orchestrating prebuilt AI agents and applications. You will transition from understanding basic AI capabilities to configuring active, automated workflows that support finance, supply chain, and customer service operations. Throughout this course, you will: Understand the core architecture of prebuilt AI agents and Copilot integrations; Configure prebuilt agents to automate routine tasks in Dynamics 365; Extend AI capabilities using low-code tools and modern prompt engineering patterns; Connect agents to external data sources for finance and supply chain workflows; Apply security, data privacy, and governance best practices for AI orchestration; Troubleshoot and test agent behaviors to ensure reliable customer service responses. Starting with foundational concepts of AI orchestration, the written material guides you step-by-step through configuration scenarios, integration strategies, and practical deployment steps. This course is designed for beginners, business analysts, and functional consultants who are new to AI orchestration, with no prior programming experience required. Start reading today to unlock the potential of automated AI agents in your business workflows.